At Chateau Belle-Vue, we are committed to protecting the privacy and security of our customers’ personal information. This privacy policy explains how we collect, use, and safeguard your data when you purchase products from us, in accordance with UK law and Visa’s requirements.

1. Information We Collect

We collect personal information necessary to process your order, deliver your products, and provide you with a smooth shopping experience. This includes:

• Contact Information: Name, billing and shipping address, email address, and phone number.
• Payment Information: Payment card details and transaction information collected through Square, our payment processor.
• Order History and Preferences: Details of past purchases and browsing habits to enhance your shopping experience.

2. How We Use Your Information

We use your data to:

• Process orders, handle transactions, and manage deliveries.
• Communicate with you regarding your orders, customer support inquiries, and updates.
• Improve our services, customize your experience, and provide you with personalized offers and promotions (with your consent where required).
• Comply with legal obligations and Visa’s consumer data requirements.

3. Sharing of Information

We respect your privacy and will not sell or share your personal information with third parties, except as follows:

• Service Providers: We may share data with trusted third parties who help us operate our store, such as Square (for payment processing), delivery services, and IT support.
• Legal Requirements: We may disclose information if required by law or to protect our rights, comply with court orders, or respond to government requests.

4. Data Security

We take the security of your data seriously and use industry-standard safeguards to protect it. However, no electronic storage method is 100% secure, so we cannot guarantee absolute security. Square encrypts your payment information in accordance with Visa’s standards.

5. Your Rights

As a UK customer, you have the right to:

• Access your personal data and receive a copy.
• Correct inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention obligations).
• Restrict processing of your data in certain circumstances.
• Object to certain processing activities, such as direct marketing.

To exercise any of these rights, please contact us at jill @ chateaubelle-vue.com.

6. Data Retention

We retain personal data as long as necessary to fulfill your orders, meet regulatory requirements, or for any other legitimate business purposes.

7. Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or other factors. Please review this page periodically for updates.

8. Contact Us

If you have any questions or concerns about this policy or your personal data, please contact us at jill @ chateaubelle-vue.com.

Delivery Policy for Chateau Belle-Vue

At Chateau Belle-Vue, we strive to ensure that your wine purchases are delivered safely, securely, and promptly. Please review the following delivery information, which applies to all orders shipped within the UK.

1. Delivery Options and Fees

Shipping fees are calculated at checkout based on the chosen delivery method and destination.

2. Order Processing Time

Orders are processed within a few days of confirmation.

3. Delivery Restrictions

Due to licensing and legal regulations:

We deliver wine only within the UK when purchased through our UK store.

4. Failed Delivery Attempts and Redelivery

If delivery cannot be completed due to the unavailability of an eligible recipient or incorrect address information, our delivery partner may attempt a redelivery or leave a collection notice. Additional fees may apply if redelivery is required.

5. Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at jill @ chateaubelle-vue.com. We will work to resolve the issue, including offering a replacement or refund as appropriate. If a package is lost during transit, please reach out to us for assistance.

6. Changes to the Delivery Address

You can update your delivery address before dispatch by contacting us at jill @ chateaubelle-vue.com. Once an order has shipped, we may not be able to accommodate address changes.

7. Contact Us

For questions or concerns regarding delivery, please contact us: jill @ chateaubelle-vue.com.